Privacy Policy

This website is operated by Troy (Thuy Kim) Huynh, a California Real Estate Broker (DRE #01889229) and Mortgage Loan Originator (NMLS #344740), working as a Broker Associate with Century Financial Group, Corp. (DRE #01930905). In this policy, “we,” “us,” and “our” refer to Troy Huynh and that brokerage. This policy explains what personal information we collect through this website, how we use it, and the choices you have.

Information you give us. When you use the consultation form or request the Seller & Buyer Playbook, we collect:

• Identifiers: your name, email address, and phone number.
• Property and transaction details: your objective (buying, selling, 1031 exchange, and so on), expected timeframe, preferred consultation date and time, and any property address or scenario details you type into the notes field.
• Your communication choices, such as whether you opted in to text messages, and the date of the consent wording you saw.

Please do not include Social Security numbers, bank or account numbers, or other sensitive financial details in website forms. We collect that information, when required for a loan or transaction, only through secure channels.

Information collected automatically. Like most websites, our hosting provider records technical data such as your IP address, browser type, and pages requested, for security and to keep the site running. Our spam-prevention check (Cloudflare Turnstile) evaluates browser and device signals to tell people from bots. We do not use advertising cookies or cross-site tracking pixels.

Site analytics. We use Vercel Web Analytics to count page views in aggregate and see which pages are useful. It does not use cookies and does not identify you.

Videos. Videos on this site are hosted by YouTube and load only when you press play, using YouTube's privacy-enhanced mode (youtube-nocookie.com). Once a video plays, YouTube's own privacy policy applies.

Browser storage. The site stores a small value in your browser to remember that you dismissed the site disclaimer. If you use the language selector, Google Translate sets a googtrans cookie to remember your chosen language.

Voice assistant. If you start a conversation with the on-site voice assistant (powered by ElevenLabs), your voice audio and the conversation transcript are processed by ElevenLabs and may be recorded and stored to provide and improve the service and to follow up on your request. By starting a conversation you consent to that recording. If you do not want to be recorded, please use the form, email, or phone instead. Do not share sensitive personal or financial information with the assistant.

• To respond to your inquiry and schedule the consultation you asked for.
• To send the Playbook you requested and a confirmation email.
• To send occasional real estate and financing updates by email (you can unsubscribe at any time), and, only if you opted in, text messages.
• To provide real estate brokerage and mortgage services you engage us for.
• To protect the website against spam, fraud, and abuse.
• To meet legal, licensing, and record-keeping obligations, including California Department of Real Estate requirements.

We do not sell your personal information, and we do not “share” it for cross-context behavioral advertising as those terms are defined under California law. We disclose personal information only:

• To service providers that process it on our behalf, such as our website host, our form-processing and email-delivery services, Cloudflare (spam prevention), Google (translation, only when you use it), and ElevenLabs (voice assistant, only when you use it).
• Within Century Financial Group, Corp., which supervises our real estate activity.
• With other parties to a transaction (for example lenders, escrow, title, appraisers, or a cooperating agent), only when you ask us to act for you and as needed to complete that transaction.
• When required by law, subpoena, or regulator request, or to protect the rights and safety of our clients, our business, or others.

We do not disclose personal information to third parties for their own direct marketing purposes (California Civil Code §1798.83, “Shine the Light”).

• Email: use the unsubscribe link in any marketing email, or email info@troyhuynh.org.
• Text messages: we text you only if you checked the optional SMS box. Reply STOP to any message to opt out, or HELP for help. Message and data rates may apply. Consent to texts is never a condition of any service.
• Phone: ask us at any time to stop calling you and we will honor the request.

If you are a California resident, then to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to us, you have the right to:

• Know what personal information we have collected about you, its sources, the purposes for using it, and the categories of parties we disclose it to;
• Access a copy of the specific personal information we hold about you;
• Delete personal information we collected from you, subject to legal exceptions (for example, records we must keep under real estate licensing law);
• Correct inaccurate personal information;
• Opt out of sale or sharing. We do not sell or share personal information, and we treat a Global Privacy Control signal from your browser as an opt-out request;
• Limit use of sensitive personal information. We use it only as needed to provide the services you request;
• Not be discriminated against for using any of these rights.

To make a request, email info@troyhuynh.org, call (714) 452-8081, or write to Troy (Thuy Kim) Huynh, Century Financial Group, Corp., 8295 Bolsa Avenue, Midway City, CA 92655. We will verify your identity by matching the information you provide with what we hold, and respond within 45 days (or tell you if we need up to 45 more days). You may use an authorized agent, who must provide written permission signed by you.

We keep inquiry information only as long as needed to respond to you and maintain our relationship, and generally no longer than three years after our last contact. Records relating to an actual real estate or loan transaction are kept for at least the periods required by law, including California Business and Professions Code §10148.

Form submissions are sent over encrypted (HTTPS) connections and pass a server-side spam check before they are forwarded. No method of transmission or storage is completely secure, but we use reasonable administrative, technical, and physical safeguards appropriate to the information we hold.

Because we do not track visitors across third-party websites, our site responds the same way whether or not your browser sends a “Do Not Track” signal. We honor Global Privacy Control as described above.

This website is not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has submitted information to us, please contact us and we will delete it.

We may update this policy from time to time. The effective date at the top of the page shows when it was last revised. Material changes will be posted on this page.

Questions about this policy or our privacy practices? Please email info@troyhuynh.org, call (714) 452-8081, or write to Troy (Thuy Kim) Huynh, Century Financial Group, Corp., 8295 Bolsa Avenue, Midway City, CA 92655. See also our Terms & Disclosures.